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Angelo Coppola

Just OnTime Marketing Blog

Kudos to AmeriCommerce for a Great Customer Portal Example

Click for Larger Image - AmeriCommerceI've been meaning to write about AmeriSource since the last newsletter went out (sign up here - look in the sidebar on the left.  Note to self, add a sign-up page.). In it, I asked if there was interest in an ISV Showcase -- a program whereby Axosoft would spotlight and help promote products managed in whole or at least in part with OnTime.

We got some good responses expressing interest, so I will get something underway soon.  Until then, though, one customer really stood out.  Check out AmeriCommerce's Help Portal.  Their Community Server implementation is a lot like our own with defect reporting, feature requesting, and support incident creating / tracking. They've even added  'knowledge base' and 'documentation' tabs.  Way cool.

In case you missed it, you can read more about how to do this in David's blog article, How We Did It. Also, in case you don't receive our newsletter and you missed the invite...send me an email (angeloc/at/axosoft/dot/com) if you're interested in Axosoft promoting your software: free PR and Google Juice.
 

Published Friday, May 04, 2007 4:21 PM by Angelo Coppola
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Stefan Barlow said:

Thanks for a great product guys!  The integration was very simple and has made a huge impact with our customers and support team.

May 11, 2007 11:53 PM
 

Ted_Sattel said:

It looks great - AmeriCommerce web site! This is exactly what we are looking for and would replace our current old product. We are interested in Knowledgebase, Downloads, Documentation as well as standard Requested Features, Defects etc.

So is it possbile to find out how they did it and what can we do to get that? Is this a another product that we need to purchase and configure to work with Ontime ?

Please advise

thanks a lot

Ted

June 6, 2007 6:08 PM
 

Angelo Coppola said:

Yes, Community Server (http://www.telligent.com) is a separate product from OnTime (http://www.axosoft.com).  We're using Community Server for our blogs and forums, and we're using OnTime's Customer Portal for defect, feature, and incident tracking within Community Server.

To read about how we did it, head over to David Higgins' blog.  He was the developer in charge of our implementation and his first couple of blog articles were about the process.

http://community.axosoft.com/blogs/davidh/default.aspx

June 8, 2007 3:59 PM
 

Ed Sturrock said:

All I can say is great job yet again guys on the 7.1 release, which includes some much needed features for the larger shops where managers need transparency to their team-mates tasks.  I can only say that we rely on Axosoft every day and chose it over every other tool in the market after a lot of research.  This is one tool you pick and never second guess your decision, a rare thing in this market.

If you ever need anything from us, you know where we're at!

Ed

AmeriCommerce

July 4, 2007 11:22 PM

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