Mike Robinson : I Want to Hear From You!

Welcome to the Axosoft Community, Sign in | Register | Help

Community Home

Blogs

Forums

Reported Bugs

Requested Features

Request Support

Mike Robinson

"Somewhere, Something"

I Want to Hear From You!

One of the things I hope to glean from this blog is a stronger connection with our community. As a member of the Axosoft Education Team, my job is to understand what people need to learn about our software...but just as important is to figure out what people want to learn about our software. I hope this blog will serve as a mechanism that allows people to more freely ask for better training topics, documentation, videos, and tutorials that will help people use the software better.

So let's get started! What topics do you, the community, want to hear about from a User Education standpoint? What kinds of things would you like to know? I have a series of topics that I am going to address here, but I figure that the best place to start on this blog is to immediately ask for the community's input. Feel free to comment on this blog or send me an e-mail personally: miker--at--axosoft--dot--com.

Published Thursday, March 22, 2007 5:23 PM by MichaelR

Comment Notification

If you would like to receive an email when updates are made to this post, please register here

Subscribe to this post's comments using RSS

Comments

	kreation said: Being a new customer that is just getting starting with deployment, I would really like to see some examples for ways to setup projects, project flow for incoming request etc. The one example that the documentation gives (HR/website) doesn't really help me with the interworkings of how the flow works from incoming request, to assignment, fixing, testing, etc. Hopefully this makes sense. Just overall examples would be very helpful. March 22, 2007 6:03 PM
	TimS said: How about larger images in the 101 and 102 documents. March 23, 2007 8:30 AM
	jhunt said: I agree - most new OnTime users want an overview of various "best practice" scenarios. However, since your customers have many different kinds of software business, you really need to be able to describe different best-practice scenarios. For example, while our company has a couple of standard products, the development of their features is driven by projects for specific customers; a large number of our employees are NOT programmers but instead are logistics experts who advise our customers on, for example, chemical storage and transport logistics, and as part of this business we also provide software; so our development cycles look very different from those e.g. at Axosoft. So our OnTime project folders are oriented towards specific customer installations or extensions, not towards software components. So I would recommend gaining a summary overview of the main types of business your OnTime customers have, then setting up some "Configuration Templates" for different kinds of software companies. Each such "Template" could consist of an entire OnTime installation designed for a hypotheitcal organization of a specific size and with specific departments and software development/support processes. Then new or potential OnTime customers could examine these templates and reflect on how they might best apply them to their own companies. March 23, 2007 8:42 AM
	MichaelR said: To kreation and jhunt, Excellent, excellent feedback. This is most certainly something that I would like to delve into over time: the completely different ways that OnTime can manage process. The main reason why we haven't done something like this already is that it is difficult to go about this--there are so many ways to use OnTime! Up to now we have helped customers work through their specific processes with hands-on training. As our business grows it will most certainly be in our benefit to build scalable templates that new OnTime users can reference. The best way to go about this would be to compile a set of different company's general business processes...hmmm...I feel another blog post coming.... March 23, 2007 12:58 PM
	MichaelR said: To TimS, Bigger pictures on the 101 and 102 training documents? Hmmm how are you looking to use these documents? More like documentation? We had intended them to be simply post-training reminders of the training, not necessarily detailed documentation. How had you envisioned using these documents? (For those reading this that are confused: After each training class we send out a PDF document with a two-page reminder of what was covered in the class, for future reference) March 23, 2007 1:05 PM
	TimS said: Well Mike, I was going to have a few people look at the 101 document as an initial here it is, here is what it does, what do you think, in lieu of having everyone go to training. But that is an option too..... ;-) March 23, 2007 1:46 PM