The following are some of the new known issues with the OnTime 7.1 release:

1. If using custom fields based on picklists of type Stored Procedure (not Standard), adding or editing items that use that field will save the wrong values.  The data in the item will be wrong.  There are 3 built-in picklists based on Stored Procedures: Users List, Customers List, and Customer Contacts List.
   This issue is an OnTime Web and Customer Portal issue.
   The workaround for this issue is to remove the custom field from the field template until we can provide a fix.  You can still update the custom field through the multi-edit menu
   
   
2. When editing an incident the customer's name is not set (shows as [none]).
   This issue is an OnTime Windows only issue.
   This is a display issue only, saving the incident does not affect the data.  This only occurs if the system option 'Force Customer Search Control' is unchecked, and the user option 'How would you like to display Customer Contact selections?' is set to 'Drop Down Control'.
   The workaround is to set the user option to 'Search Control' or the system option checked to 'Force Customer Search Control'

 

Update 6/28/2007:
These issues have been resolved in 7.1.1, read about it here: http://community.axosoft.com/forums/thread/12198.aspx

 

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Dan Suceava
http://www.axosoft.com