We have 4 people using On Time.  Email notifications are being generated when three of the users update features.  When the fourth person updates a feature, no email is sent out even though there are multiple people on the notification list.  Everyone is using the Windows app.  What could be causing this problem?  How do we fix it?

Please make sure that relaying is enabled on the mail server for the workstation that is not sending out any email notifications. Using the windows client of OnTime, the email relaying is done from the actual workstation.  If that’s not the case, please make sure that there aren’t any security applications on the local workstation that could be blocking STMP traffic.

Thank you,

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Dragan Marceta
www.Axosoft.com