We've just purchased and installed OnTime, and it went online today. About 15 customers have registered, but only 5 were automatically approved. The status of the other 10 are "New", and apparently they cannot log in until their status is changed manually.

The "Allow customers to self register" option is checked, and there does not appear to  be any pattern to what customers were granted access and those that weren't.

In addition, the customers that are awaiting approval did not receive any notification email, so it appears that their status simply wasn't updated.  

There doesn't appear to be any audit trail for customer registrations, so I have no idea if the customers that were not approved are random or consecutive.

Is this a known bug?  We're using version 7.1.1.7329, which was downloaded a few days ago.

Never mind, I just realized that only 5 customers can register without purchasing additional licenses. I guess I misread the information about unlimited access to the  customer portal.

I don't think we can justify purchasing licenses simply to allow a customer to enter a bug report.  A customer may post one report and never use the system again. Maybe after we make our first million we can buy an unlimited license, but it's not an option right now.

I guess I need to enable anonymous logins and add a custom field so the submitter can enter their contact information. Is this the recommended way of handling this?

Thanks.

Hello Don,

Enabling anonymous logins, and creating a custom field for them to enter in their contact information seems to be the best alternative to buying licenses for each Portal user. That's especially true in your situation, where you don't have 20 static Portal customers total, but instead might have various people from multiple companies visiting your site- some only once or twice.

You can also make the custom field required in the field template, which would force them to enter something in that field whenever they submit an item.

Let me know if you have any further questions.