Hi,

How can I send an Auto-Reply to a newly created Incident, Feature, Task or Defect when this item was submitted through the WebService-SDK?

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Kind regards,

Michael

Hello Michael,

Currently the only way within OnTime to configure Auto-Replies is through the email account settings, and those are only sent out when an incoming email has created the new item. There is no built-in way to configure OnTime to send auto-replies when a new item is created through the SDK.

You can submit a feature request in our Customer Portal, and we will consider the request when developing future versions of OnTime.

Let me know if I can answer any other questions. 

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Thank you,

Tom Harder
Axosoft Support
support@axosoft.com
1.800.653.0024 option 3
--'Fear the Bug' Podcast--

I had the very same issue while evaluating the SDK. But then I found that sending out an autoreply myself from my app is so simple that it wouldn't make much difference to send the reply using the ontime SDK.