Hello,
I have installed 'OnTimeV71WebSetup.exe' on a Windows Server 2003 machine with IIS 6.0.
I can view the log on page in IE6.0 but when I try to log on, I get the error message: "Login information is invalid. Try again!"

Can someone please advise me as to how to proceed?

These are the installation instructions I have followed:

User Configuration

Authentication (Windows client):
My user account is set up in the Windows Client with 'Use Windows Integrated Authentication'.
{domain}\username

Access Type:
Mixed Mode

Web Connection
I have the OnTime Remote Server installed (we have one licence) and have ensured that:
1) It works by logging on in my account using the remote server connection.
2) I have denied each user access to the remote server.
3) I have used the web configuration tool to configure a connection via the remote server, tested the connection and passed the test.

IIS access permissions
OnTime Web Edition has two forms of authentication that may be used:

• Windows Integrated Authentication

Windows Integrated Authentication allows users of OnTime to be automatically authenticated using the same credentials that they used to log into Windows.  This is the recommended method of authentication when adding new users.

To use Windows Integrated Authentication, you must disable "Anonymous" access to the OnTimeWeb Virtual Directory in IIS.  Follow these steps to do so:

1. Open the Internet Information Services Manager (usually accessed from Start->Program Files->Admin Tools->Internet Information Services)
2. Under "Web Sites", find the web folder that represents the "OnTimeWeb" application
3. Open the properties for the OnTimeWeb application
4. From the "Directory Security" tab, click the "Edit" button towards the top near the "Anonymous access and authentication control"
5. In the new window that opens, clear the "Anonymous access" check box.
6. Under the "Authenticated Access" section, make sure that the "Integrated Windows authentication" option is checked and all other options are unchecked.
7. Click OK to save the authentication settings..
8. Click OK again to close the OnTimeWeb properties

Important Note: Even when using Windows Integrated Authentication, users of OnTime still need to be created in the OnTime database.  If this is the first time you are using OnTime, login as the "Admin" user and create a new user that matches your Windows login credentials.  After following the steps above, your Windows login credential should appear here:
                                                            Currently logged in Anonymously

 

Please can someone advise me where I am going wrong!?

Hello ironcurtain,

It looks as if OnTime Web is just not recognizing the login information as being valid. When you're using Windows Authentication, there should be no login screen- it should simply log you into the OnTime Web client without a login prompt.

Are you trying to enter in the {domain}\username information into the login screen?

(sidenote) I have access rights to log on to the server where I have installed OnTime.

Yes I am entering the domain preceding the username, when accessing from my local machine.
However, when I browse from within IIS manager there is no log in window appearing and I have immediate access to OnTime web.
On the server where the web service is installed, when I enter in IE6.0 browser URL http://localhost/{sitename}/Default.aspx then I have immediate access.
When browsing URL http://{IP}/{sitename}/Default.aspx from my local machine I have immediate access. However my work colleagues are shown the logon window and when they enter in the {domain}\username information into the login screen they are given the validation message "Unable to log on to OnTime web - Login information is invalid. Try again!"

Perhaps this is a network set up issue and everyone needs to have access rights to the server?
Is it necessary that the web service is set up to use the remote server or can this have direct access to the database; I recall reading that the remote server access is required for web.

Hello ironcurtain,

Let's take a look at this one section at a time: 

"..when I browse from within IIS manager there is no log in window appearing and I have immediate access to OnTime web.
On the server where the web service is installed, when I enter in IE6.0 browser URL http://localhost/{sitename}/Default.aspx then I have immediate access.
When browsing URL http://{IP}/{sitename}/Default.aspx from my local machine I have immediate access."

This is the behavior you should expect when you've properly configured OnTime to use Windows Authentication. You log into your doamin when you turn on your workstation, and then browsing to the OnTime web URL, OnTime will simply grad that login info and use it to log you right in.

"However my work colleagues are shown the logon window and when they enter in the {domain}\username information into the login screen they are given the validation message "Unable to log on to OnTime web - Login information is invalid. Try again!""

This login screen you mention- is it the OnTime login page, or does a Windows domain login window appear? If it's the OnTime login page, then we should expect OnTime to give you the "Login information is invalid." error because that login page is for entering the regular OnTime login username and password, not for entering in the Windows Authentication info. As in the scenario you described for your own experience, OnTime should have just grabbed their Windows login info and used it to log them in automatically. If they're still prompted with the OnTime Web login page, then that leads me to believe one of the following might be true:

1) The user isn't configured within OnTime for Windows Authentication. Go to "Tools>Manage Users", edit the user, and make sure you've entered in the appropriate domain and username for each user.

2) There is some configuration within your network that is restricting this Windows login information from being passed from the local user's workstation to your web server. As you mentioned, this sounds like some kind of network access might be the most probable reason they're not immediately logged in when they browse to the OnTime Web URL. I would test by giving one of your users access rights to the server and trying again.

Also, Remote Server is definitely not required for the OnTime Web. The Remote Server is used solely with the OnTime Windows client as an alternative way to access the SQL database, and I can't imagine a situation where it should be used in conjunction with the OnTime Web client.

So check your OnTime users' settings, and make sure their workstations are configured to be able to pass that Windows Authentication information to the server.

Let me know if you have any further questions.