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Issue with performance using the Remote Server

Last post 02-21-2008, 4:01 PM by arasha. 1 replies.
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  •  02-20-2008, 4:48 AM 15094

    Issue with performance using the Remote Server

    I have just upgraded our live configuration to OnTime 2008, after much testing.

    What we didn't test, was the Remote Server. This now seems to be a lot slower for Windows clients who are connected over the internet.

    The web client is much faster at selecting a project on the tree, about 1 to 2 seconds delay versus 5 to 10 seconds.

    On the server where the Remote Server is running, the CPU usage goes to 100% after a selection is made from the Windows client.

    It seems that the main culprit is the w3wp.exe Network Service.

    We do have multiple application pools and could potentially remove some of them. This however, wasn't a problem with Version 2007.

    The server OS is Windows Server 2003 Web Edition SP1.


     

  •  02-21-2008, 4:01 PM 15113 in reply to 15094

    Re: Issue with performance using the Remote Server

    Hi John-Paul,

    What version of Ontime V7 did you upgrade from? We didn't make any major changes from V7.1.2 to V8 for Remote Server. What other application are you running on the server?  Read the link below but with your description doesn't seem likely. Either way you might want to install SP2.

    http://support.microsoft.com/kb/900243

    Thanks,
    Arash

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