I'm working through the initial setup, and I am at step 5 of the version 1.1 readme. If I'm in Visual Studio 2008, I can select purechat/operator/PureChatOperator.aspx and view in Browser to open the operator panel. This part seems to work fine.

However, if I am in Internet Information Services (IIS 7) and I browse the website (called chat), then it opens a browser window

which says "HTTP Error 403.14 - Forbidden".

I have set the PureChatOperator.aspx file to be the startup page, so shouldn't the operator panel open if I browse the website called chat?

Is this normal? Basically, I can't browse to the operator page, but I'm not clear what I need to do to correct this.

How do you have purechat set up in IIS? Is it running in integrated pipeline mode, or classic mode? What specific page are you hitting when you get the 403 error?

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Axosoft Development Team
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Purechat is running in integrated pipeline mode.

I removed the previous site, and set it up exactly as you indicated in the readme file. In my case I used a website binding to http://view.servehttp.com:82/  On step 5, you write "You should be able to browse to [YOURINSTALLATIONPATH]/PureChat/operator/PureChatOperator.aspx to log in to the operator console." I'm not clear exactly what you mean by browse.

Here are the options I've found:

1) In IIS manager, I can Browse Web Site. It takes me to http://view.servehttp.com:82/ but the page says "Make sure you remove this test page when you start using PureChat in production mode." I did remove the page default.html but I still get this result.

2) In Internet Explorer, under File/Open, I can browse to C:\Websites\PureChat\PureChat\operator\PureChatOperator.aspx but then of course it can't display the aspx and says "The xml page cannot be displayed"

3) in Visual Studio 2008, I can open the web site, and select PureChatOperator.aspx. The if I choose view in browser, it shows the correct page "PureChat Operators Page" for me to log in.

4) if I select the web site as a whole, in Visual Studio, and I choose to view in browser, then it takes me to http://view.servehttp.com:82/PureChat/ with the page 403 - Forbidden: Access is denied. There is no particular aspx page associated with this error.

 

So, I assume that option 3 is what you intended, but please correct me if I have misunderstood. But then I went on to the "client code for web sites" section, and it wasn't clear how I could get it to use this site. Basically I have a test page (using a master page and one line of text), and I'd like to add in your script - but where?

<%@ Page Language="C#" MasterPageFile="~/Masters/MasterPage.master" AutoEventWireup="true" CodeFile="chat.aspx.cs" Inherits="desktop_Members_studio_chat" Title="Untitled Page" %>

<asp:Content ID="Content1" ContentPlaceHolderID="head" Runat="Server">

</asp:Content>

<asp:Content ID="Content2" ContentPlaceHolderID="ContentPlaceHolder1" Runat="Server">

<h3>Chat</h3>

If the we are available, you can click on the chat button to communicate

now.<br />

 

</asp:Content>

 

I tried adding it after the line of text, and before </asp:Content> but when I ran it, no button (or anything else than my line of text) showed up on the page.

 Hopefully, these detailed descriptions of my progress can allow you to provide further direction. Thanks very much for any help you can offer.

As far as #3 in your list is concerned, there is no browsable page at /Purechat.

In your case, you should be able to navigate to http://view.servehttp.com:82/PureChat/operator/PureChatOperator.aspx to get to the operator console.

 

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Axosoft Development Team
Blog