Hi,

I would really like to prevent customers from seeing closed/resolved items. I've read http://community.axosoft.com/forums/thread/13204.aspx but am having no joy.

 

I've got a defect marked as resolved. And I've set up the customer to see all my non-closed defects.

 

Using public bugs to allow for filtering out closed means that I can't use the all company bugs=my bugs?
 

 

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Daniel Green
Explorer Technologies
Support Powered by OnTime 2008

The filter only applies to public items, it does not apply to the items reported by the customer.  The only way to not show closed items to the customer is to remove the customer from the item.

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Dan Suceava
http://www.axosoft.com

Thanks Dan.

Can anyone suggest how you keep track of who has logged what in your system, as well as hiding closed items (especially if they are rejected!)

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Daniel Green
Explorer Technologies
Support Powered by OnTime 2008