If I leave OnTime for 15 or 20 minutes I'll start getting this message "There was an error processing the request".  The only thing I can do is shut down the window and restart.  I am using the web app for this.  Any suggestions?

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Keith Barrows
Owner
Barrows Software Solutions, LLC
http://sol3.net

Sounds like your Session is timing out on the server, but the client should have a synced timer that lets you know a couple of minutes ahead of time.  What version of OnTime are you running?  One quick solution may be to increase the session timeout on the server.  You can do this by editing the web.config file in the OnTimeWeb folder.  Search for "timeout" and you should find one for the "sessionState" tag and one for the "forms" tag.  They are both in minutes and you can set them to 60 or whatever timeout interval you think is appropriate (in OnTime 2008 they should default to 60 though).

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Dan Suceava
http://www.axosoft.com

It is set to 60 minutes.  I am running OnTime 2008 Web (latest version).  I am running on Firefox 2.0.0.14.  The remaining time in the status bar is always over 30 minutes.

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Keith Barrows
Owner
Barrows Software Solutions, LLC
http://sol3.net

Do you have any exceptions in the Exceptions table in OnTime (you can check under Help -> Exception Viewer), or in the event log on the web server?  That message is also shown if there is an error on the server when it calls the web service.

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Dan Suceava
http://www.axosoft.com

ApplicationException An exclusive lock could not be acquired for this item. Please try again later. 4/21/2008 5:16:38 PM Keith Barrows

SmtpFailedRecipientException Mailbox unavailable. The server response was: No such user here 4/21/2008 5:16:00 PM Keith Barrows

SmtpException Failure sending mail. 4/21/2008 5:15:15 PM Keith Barrows

NullReferenceException Object reference not set to an instance of an object. 4/21/2008 5:15:14 PM Keith Barrows

SmtpException Failure sending mail. 4/21/2008 11:00:30 AM Keith Barrows

NullReferenceException Object reference not set to an instance of an object. 4/21/2008 11:00:30 AM Keith Barrows

SmtpException Failure sending mail. 4/18/2008 12:51:43 PM Keith Barrows

NullReferenceException Object reference not set to an instance of an object. 4/18/2008 12:51:43 PM Keith Barrows

InvalidOperationException There is an error in XML document (8, 5). 4/16/2008 10:11:34 PM

InvalidOperationException Instance validation error: ' AssignedTo' is not a valid value for IncidentContacts. 4/16/2008 10:11:34 PM

 

And a ton more.  I've not been in the app for the last 10 days.

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Keith Barrows
Owner
Barrows Software Solutions, LLC
http://sol3.net

These errors don't seem related to the problem you are experiencing.  The SMTP errors are probably caused by a notification or alert with invalid email address.  Do you see any IIS application pool recycling messages in the event log around the time you get the errors?

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Dan Suceava
http://www.axosoft.com