I use PureChat on my hosting website and I am getting complaints that chat sessions are very slow.  I seem to receive customer messages very fast, however my customers don't receive my responses in a timely fashion.

My client who complains the most is overseas, however this shouldnt matter as chat software like MSN is instant.

Any Thoughts?

 

Also I tried to post this in the support area, but there is no PureChat option... only OnTime options.

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Chase

Hello,

You may be experiencing a delay due to the location of your customer.  Network Latency might be to blame.  You can check the purechat.config file and validate the "ChatPollInterval" is set to 1 second.  The "ChatPollInterval" tells PureChat how often to poll the server.

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Brian C
Axosoft Support
support@axosoft.com
1.800.653.0024 option 3
http://community.axosoft.com
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