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Axosoft Community Site Forums » Axosoft OnTime Forums » OnTime General » Edit Note - Exception Error

Edit Note - Exception Error

Last post 07-25-2008, 7:59 AM by Dan Suceava. 1 replies.


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07-23-2008, 4:31 AM 16337

cjs
Joined on 06-21-2007
Danville, PA
Posts 28
Points 460

Edit Note - Exception Error

Hi All,

We have just completed the upgrade from OnTime 8.0 to 8.1. A few of our users have reported an error when editing a note for a Feature in the 'grid' view (ie not launching the form). The error message is ...

Trying to save a note in OnTime - following error generated:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
Axosoft.OnTime.DataLayer.RecordNotUpdatedException: Error in the application.
   at Axosoft.OnTime.DataLayer.Features.UpdateItem(OnTimeItem item, AuditSources auditSource, Boolean processNotification, Boolean doWorkflowNotifications, TransactionHelper txnhelper)
   at Axosoft.OnTime.DataLayer.OnTimeItems.UpdateItem(OnTimeItem item, AuditSources auditSource)
   at Axosoft.OnTime.UserInterface.OnTimeUtils.FeaturesControl.SaveItemEdit()
   at Axosoft.OnTime.UserInterface.OnTimeUtils.FeaturesControl.VerifyItemTabLeave(Boolean refreshDetailsOnCancel)
   at Axosoft.OnTime.UserInterface.OnTimeUtils.FeaturesControl.featuresListView_SelectedIndexChanged(Object sender, EventArgs e)
   at System.Windows.Forms.ListView.OnSelectedIndexChanged(EventArgs e)
   at System.Windows.Forms.ListView.WmReflectNotify(Message& m)
   at System.Windows.Forms.ListView.WndProc(Message& m)
   at Axosoft.WinControls.AxoListView.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///c:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
OnTime
    Assembly Version: 8.1.1.7806
    Win32 Version: 8.1.1.7806
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/OnTime.exe
----------------------------------------
Axosoft.OnTime.DataLayer
    Assembly Version: 8.1.1.7806
    Win32 Version: 8.1.1.7806
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/Axosoft.OnTime.DataLayer.DLL
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Axosoft.Common.Utilities
    Assembly Version: 8.1.1.7806
    Win32 Version: 8.1.1.7806
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/Axosoft.Common.Utilities.DLL
----------------------------------------
Axosoft.OnTimeWinControls
    Assembly Version: 8.1.1.7806
    Win32 Version: 8.1.1.7806
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/Axosoft.OnTimeWinControls.DLL
----------------------------------------
Axosoft.Common.ExceptionManagement
    Assembly Version: 8.1.1.7806
    Win32 Version: 8.1.1.7806
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/Axosoft.Common.ExceptionManagement.DLL
----------------------------------------
Axosoft.OnTimeResources
    Assembly Version: 8.1.1.7806
    Win32 Version: 8.1.1.7806
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/Axosoft.OnTimeResources.DLL
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
egkeub5q
    Assembly Version: 8.1.1.7806
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Axosoft.Common.Data
    Assembly Version: 8.1.1.7806
    Win32 Version: 8.1.1.7806
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/Axosoft.Common.Data.DLL
----------------------------------------
System.Web.Services
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
----------------------------------------
Axosoft.OnTimeConfiguration
    Assembly Version: 8.1.1.7806
    Win32 Version: 8.1.1.7806
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/Axosoft.OnTimeConfiguration.DLL
----------------------------------------
System.Data
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Transactions
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
System.EnterpriseServices
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.EnterpriseServices/2.0.0.0__b03f5f7f11d50a3a/System.EnterpriseServices.dll
----------------------------------------
System.Security
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Security/2.0.0.0__b03f5f7f11d50a3a/System.Security.dll
----------------------------------------
System.Web
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
udjfwayn
    Assembly Version: 8.1.1.7806
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
npnfkjae
    Assembly Version: 8.1.1.7806
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
hf9cgmym
    Assembly Version: 8.1.1.7806
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Axosoft.WinControls
    Assembly Version: 8.1.1.7806
    Win32 Version: 8.1.1.7806
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/Axosoft.WinControls.DLL
----------------------------------------
Axosoft.OnTimeDashboard
    Assembly Version: 8.1.1.7806
    Win32 Version: 8.1.1.7806
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/Axosoft.OnTimeDashboard.DLL
----------------------------------------
SharpGraph.Windows
    Assembly Version: 1.2.1.1588
    Win32 Version: 1.2.1.1588
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/SharpGraph.Windows.DLL
----------------------------------------
System.Design
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Design/2.0.0.0__b03f5f7f11d50a3a/System.Design.dll
----------------------------------------
WebKeyGenerator
    Assembly Version: 2.0.2501.26050
    Win32 Version: 1.2.1.1588
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/SharpGraph.Windows.dll
----------------------------------------
HTMLEditorControl
    Assembly Version: 8.1.1.7806
    Win32 Version: 8.1.1.7806
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/HTMLEditorControl.DLL
----------------------------------------
AxInterop.SHDocVw
    Assembly Version: 1.1.0.0
    Win32 Version: 1.1.0.0
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/AxInterop.SHDocVw.DLL
----------------------------------------
SHDocVw
    Assembly Version: 1.1.0.0
    Win32 Version: 1.1.0.0
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/SHDocVw.DLL
----------------------------------------
Accessibility
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
Microsoft.mshtml
    Assembly Version: 7.0.3300.0
    Win32 Version: 7.0.3300.0
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/Microsoft.mshtml.DLL
----------------------------------------
Axosoft.Common.Utilities.TextHelper
    Assembly Version: 8.1.1.7806
    Win32 Version: 8.1.1.7806
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/Axosoft.Common.Utilities.TextHelper.DLL
----------------------------------------
iex10nii
    Assembly Version: 8.1.1.7806
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Axosoft.Plugins
    Assembly Version: 8.1.1.7806
    Win32 Version: 8.1.1.7806
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/Axosoft.Plugins.DLL
----------------------------------------
wyyig2gt
    Assembly Version: 8.1.1.7806
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
1jfjckot
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Axosoft.Common.SmtpClient
    Assembly Version: 8.1.1.7806
    Win32 Version: 8.1.1.7806
    CodeBase: file:///C:/Program Files/Axosoft/OnTime 2008/OnTime Windows/Plugins/Mail/Axosoft.Common.SmtpClient.dll
----------------------------------------
3wqy7xvb
    Assembly Version: 8.1.1.7806
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

Any insights? Thanks.

carl

Post Points: 21
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07-25-2008, 7:59 AM 16358 in reply to 16337

Dan Suceava
Joined on 03-20-2007
Arizona
Posts 654
Points 8,521

Re: Edit Note - Exception Error

That exception (RecordNotUpdatedException) is only thrown when OnTime calls the stored procedure to update an item, but SQL reports that no item was update (0 rows updated). The only time the stored procedure would fail to update is if the item was not found or if it was updated by someone else while you were in the process of updating it yourself. Both of these scenarios are taken care of by the locking system, and should be highly improbable. The fact that multiple users are getting it seems to indicate that something else might be wrong. Are all those users getting the error on the same item? Or are they getting it on any item they try to update? Does it only happen with Features, or does it happen with Defects, Incidents, or Tasks?

Dan Suceava
http://www.axosoft.com

Post Points: 5
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