When a customer creates an account, they should be abe to view / edit / add all 3 item types.  However, currently they have only the ability to view / add defects and add features, with no access at all to Incidents. 

 I have the checkboxes set accordingly.  When I view the new customer's access settings, the checkboxes are cleared for these additional access options.  If I add them manually, the customer can access all areas.

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Stefan Barlow
Systems Architect
AmeriCommerce
http://www.americommerce.com