When creating a custom report in OnTime, it is recommended that you have some basic knowledge of SQL and Active Reports. Below is an attached text file that gives you an example of how to create a custom report by using SQL statements. This particular SQL statement will give you all open defects, features, tasks and incidents from the OnTime database. If you are still having problems with creating custom reports, then I would recommend of taking the Axosoft University course on Managing and Generating Reports.

Axosoft University Course offerings:

http://axosoft.com/products/services.aspx?cn=SER_TrainingCourses  

Thank you,