Found this post via search, but I've got to agree with the previous poster. I too assumed (wrongly?) that I could use alerts to, um, alert me about forgotten items (specifically incidents). I setup 3 filters, one for items that are "new" for more than 2 days, another for items not touched in 2 days (alert assigned) and a third for items not touched for 3 days (alert bosses) and never got any emails, now perhaps I understand why. Is it still correct that alerts won't process old items (still == Ver 7.1.1)

-Walden