I have been successful in having email notification sent to customer portal users when they raise a new defect report, by using email notification for new defect and send to [Requested/Reported By Customer]. However in Alerts the option available is [Requested/Reported By] which does not result in the customer portal user receiving an alert of, say a defect status change to "Closed". Yes, it is possible to set up an alert to be sent to a custom email address (which works), but this means to me that I must set up a custom email alert for each project using the portal and maintain this. I suspect that I am going to have the same with Incident reporting. Is there something I am missing here, or is this a potential feature request?