Hello Nick,

The OnTime application currently allows you to specify which fields are displayed in the actual email notifications. This option is located under Tools > Email Notifications > Fields to Include section. As for the customer portal email notifications the functionality is a bit limited and it won’t allow you to have the same options as the regular notification settings. The only placeholders that you can currently add to the email would be URL and ITEMID. We are looking to enhance this section of the application in our upcoming releases of OnTime.