Hello mdp2176,

Let me start with your second question, and then we'll get to the first one.

2) There is currently no way within OnTime to apply different field templates based on the user. Field Templates are either applied to a project or to a workflow step. If you'd like to have the ability within OnTime to apply templates based on users, I suggest submitting the idea as a feature request in our Customer Portal. Our developers will consider the idea when they're working on future releases of OnTime.

 
1) Yes, this is by design. If you configure a security role to only be able to 'view' items, then a user with that role assigned to them will only be able to view the item from the main grid. Within OnTime 'opening' an item is the same as 'editing' the item, as you'll notice the window that opens up when editing an item is labeled 'Edit Defect'(for example). Tasks are an exception to this, because if they are created by a user, assigned to a user, or if they're Publicly viewable, they will be editable by that user.

If you want your users to be able to open the 'Edit' window to view certain fields in that form, yet not be able to edit any fields, then you'll have to rely on Field Templates. You can configure field templates in a way that each field is visible, but not editable.

Let me know if you have any further questions, or if you need further clarification.