Field values not showing in Windows and Web client for relational picklists

  •  10-16-2007, 6:36 AM

    Field values not showing in Windows and Web client for relational picklists

    I recently started using relational picklists with the following hierarchy:

        Application

            Component

             Version

    When adding these fields to my template, the seem to work properly for creating a defect.  However, when I go back into a defect that I had originally saved, the field values for the children are not showing up.  So, the Application field is still filled in fine but Component and Version are empty.  BUT I don't think that they are really empty because I can see them in my main window if I select those fields as columns and I can see them when I 'view' a defect in the Web Client.  If I go into 'Edit' the defect in Web or Windows, they are gone???

    I am logged in as the same user in both Windows and Web client.  I have logged out and back in with same results.

    Running version 7.1.2.7389.  Just upgraded to it last week.  I was not using relational picklists prior to that time.

    One other note, it does not do this for every template that I have set up.  For some, this is not an issue.  It does seem that it is happening on Templates that existed prior to the upgrade, but with newer Templates, they work OK.

    I am demo'ing this for some decision makers today (on purchasing this product) and was making some final touches to my preparations when I discovered this.  They will not be pleased to see this is not working.




     

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