Hello rschoessler,

I can imagine how those decision makers would not be pleased. Yet, hopefully you'll all be pleased to know that there is a logical reason for what you're seeing, and with a few simple changes you can resolve it quickly and easily. 

The reason your child picklists aren't displaying the data correctly from the 'Edit' windows is because of the order you've placed those picklists in the Field Template.

You mentioned that this only occurs with certain Field Templates, so that would be the first place for us to make a few changes. Edit one of the templates that's experiencing this issue by going to "Tools>Manage Field Templates". Once you've opened your template and you see all your fields listed, notice the order of your 3 dependent picklists from top to bottom. The order in which the OnTime 'Edit ' window displays the data for each field is from top to bottom. So, if your children picklists (Component, Version) have been moved up above the parent picklist (Application), then that dependent data wouldn't have been determined yet to display in the 'Edit' window. The data exists and is saved correctly in your database, as you can see from the main grid.

All you have to do is rearrange the order of those picklists so that any parent picklist is listed above any children picklists on that template. Save the template, edit the item again, and the child picklist values should display correctly.

There's one other place this same principle comes into play. If you adjust your templates and the issue still seems to be occuring, you'll need to check your list of Custom Fields. Go to "Defects>Manage Custom Fields" to see the listing of all your custom fields for defects. Just like with templates, you'll have to make sure that the parent picklists are listed above the children picklists. Rearrange the fields if needed, and check your Edit windows again.

That should resolve your issue, and hopefully please the decision makers who will be considering purchasing OnTime.

Let me know if you have any further questions prior to your demo.