It would be nice to have the ability to have 2 different email auto-reply templates.

One for when the email will create a new item in ontime.  So i can have a template that says "Thanks for your support request.  We have created a new ticket for you it's number is....{itemid}..etc.

The second would be the auto-reply when the customer is preforming a follow up or sending additional information related to an existing item in ontime. This template would say.   "Thank you for the extra information relating to ticket {itemid}:{itemname}."