I have tried to find some more informations about the Email ticket system and service.

But I didn't find all informations.

1. Does the email account needs to be a dedicated (support) email account?

2. If not, how treats OnTime the email messages on the SMTP server?

  If the emails are keep on ther server, how does the service know if the message is already handeld?

  Is there no possibility to add a subject mask (ex. with RegEx) to match an email?

Thanks

Eric