IncidentHandler.AddIncident() method changed from 2007 to 2008 SDK

  •  12-06-2007, 6:49 AM

    IncidentHandler.AddIncident() method changed from 2007 to 2008 SDK

    The signature of the AddIncident method changed from the 2007 SDK to the 2008 SDK, eliminating the custom fields parameter.  How can I set my custom fields in the new SDK?

     In 2007, there were 3 parameters, the security token, the incident, and a customfieldvalue object.  I used this field to display the customer contact submitting the incident report into the incident report via a custom field in my incident template

    From the object browser,  in an OnTime 2007 SDK Sample:    
                      IncidentHandler.AddIncident(System.Guid, Incidents.Incident, Incidents.CustomFieldValue[])

    In the 2008 SDK, the custom field value parameter is missing, and I can't find any way to set my custom fields

    From the 2008 SDK object browser in my application (that was working just fine in 2007):  
                     IncidentService.IncidentHandler.AddIncident(System.Guid, IncidentService.Incident)

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