Does anyone else have similar problems?

The OnTime Services is used to check the Alerts, Email and Email Queue. We have a number of accounts and when an email account has an issue the services stops checking that account. We then need to go in and select the email account and then click Check Now. Just about all time things then kick off and away the process goes.

The problem we have is that over night this may stop and our companies around the world then have an issue. They are learning to go in and select and click to kick off the process but it would be good to have this automated.

We have since created a script which will check the database and see when the last time the email was check and if the time recorded is longer than the duration we have against the account an email is generated to one of the support people who then log in and kick off the process.

If anyone knows how we can automate this process I would love to hear from you. This service has been running without a hitch for quite a few months then recently it started to have these issues. (OnTime 2007)

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