We are working on these issues with Axosoft Support. However, if any other clients have seen or know how to fix any of these problems, please let me know:
Saving incidents in web gives three errors and the grid does not refresh after the item saves. The data does save though.
Saving incidents in windows causes the client to crash
Retrieving emails that cause new cases to be generated in windows gives an error about a column not existing in the incident table. The windows version also crashes after this happens.
Retrieving email on the web gives a different error about something being null.
The service is not creating any new incidents.
Web version is timing out.
Possible problem with dependent picklists.