I have two questions.

 1.  We are not receiving email notifications when new Bugs are created using the Customer Portal.  I receive an email; however, the other coworkers that should receive the email notification are not.  I went to Bugs/Defects> Manage Workflows> Defects Workflow> Defect Found, and then I have listed myself and two other coworkers that should receive email when new defects are submitted.  Am I doing this correctly?

 2.  Is there a way to send an email notification to the User that is assigned a defect notifying them that a request has been assigned to them. 

 Thanks.