In the past few days, we have seen an issue where a single email to our support account will create multiple Incident tickets....sometimes as many as 10. Its as though the mail is not being deleted from the server when the ticket is created and so OnTime generates another and another until finally it is deleted.

We are running version OnTime 8.0.2.7604

 Any ideas?
 

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Jim Houston
Abbey Group Consulting
Ocala, FL

"That which does not kill me, makes me smug"