If you are able to log in with another admin account try to reset the user's settings to defaults.

To reset user settings to default:

1. Log in with admin privileges
2. Go to Tools => Manage => Users
3. Highlight the user you wish to reset
4. Click reset user's settings to defaults

Click to enlarge

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Brian C
Axosoft Support
support@axosoft.com
1.800.653.0024 option 3
http://community.axosoft.com
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