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Axosoft Community Site Forums » Archived Forums » OnTime 2007 Beta » Workflow and Incidents

Workflow and Incidents

Last post 02-19-2007, 5:49 AM by dfour. 2 replies.


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02-16-2007, 5:37 PM 10000

dfour
Joined on 03-20-2007
Posts 34
Points 505

Workflow and Incidents

WE are trying to embrace the use of incidents, but right now, though I have created a basic workflow and marked it active, I cannot assign incidents to any steps in that workflow. Any ideas?

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02-18-2007, 9:26 AM 10001 in reply to 10000

Dan Suceava
Joined on 03-20-2007
Arizona
Posts 619
Points 8,107

RE: Workflow and Incidents

Have you assigned the workflow to a project? Edit the project (or All Projects if all of them will use the same workflow) and go to the Workflow Settings - Incidents section. There you can select 'Use selected workflow settings' and select the workflow you created. Now incidents can be placed in that workflow's steps.

Dan Suceava
http://www.axosoft.com

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02-19-2007, 5:49 AM 10002 in reply to 10000

dfour
Joined on 03-20-2007
Posts 34
Points 505

RE: Workflow and Incidents

Awesome! That worked perfectly. Thanks for the education.

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