We've just started working with Ontime 2007 Windows Edition, specifically for the incident management features. We've got an issue where other users aren't able to view emails (under the emails tab) for incidents that i've added. The incidents are being created automatically by the email service via emails sent to an inbox that is being monitored by Ontime. The other user can see a list of all the emails and responses associated with an issue, but when they click on an individual email to read it, they receive an exception saying:
Grantor does not have GRANT permission
How do i fix this problem? This user is assigned to 1 role and that role has all the Incident options checked (enabled).
Please let me know what i need to do to fix this problem!
-Mark Kucera
SQL Sentry
www.sqlsentry.net