Info on this seems a bit thin, and diagnostics are difficult.  This is one of the key exciting features for us, to cut down the amount of spam emails OnTime produces (create a defect, add three attachments, add some notes, and you now have five emails in your mailbox if you had notifications set to "create/change defect")

1. I don't see "Workflow Step" as a trigger field.  Huh?  Isn't that about the most important field?
2. In the User Guide under "Working wtih Alerts", it says "To configure alerts see Configuring Email notifications in the Administrator's Guide."  Unfortunately, that section of the admin guide has nothing at all about alerts.  If I had to guess, I'd suggest you meant "Setting up OnTime 2007 Email Service"
   

 Right now, alerts aren't working at all, but we'll call in for that.
 

The ability to set alert triggers for workflow steps is currently not available in the latest build of OnTime 2007. I have submitted a feature request as a possible feature enhancement of OnTime in the near future. The users guide is definitely not directing you to the proper page on how to setup the OnTime 2007 email services. We will resolve this documentation problem in our next release of OnTime.

Thank you,

Hello,

I've tested the new alerts pretty extensively and in my opinion they're one of the greatest features of OnTime 2007 - they are indeed effective at cutting down spam.

Regarding your point 1 (Workflow Step), you have two options as a workaround, both of them effective:

- You can set up notifications in the respective workflow steps themselves, when you define/edit the workflow. (However, this is less flexible than the next suggestion, because the notifications occur in every project folder using this workflow, and you can't combine the change in workflow step with any other conditions)

- Instead of the above approach, you can set up a custom picklist field (which can be hidden on  the field template) called Workflow Trace which has one entry for each worklow step. Then set up each workflow step so that it sets the corresponding value for that workflow step in the Workflow Trace field. Then define your Alert based on changes to (or filters on) the Workflow Trace field, together with any other conditions you want to use in your alert. Works like a charm!

Finally, is your OnTime Alert service (and the email and queue services) running? If not, alerts won't work.