My email notifications have a blank customer name.
| Reason: |
A new Incident has been created |
| Project: |
TestProj |
| Customer Name: |
|
| Customer Contact Name: |
Bobby |
| Assigned To: |
JC |
| Name: |
KVM Switch Not Installed |
When creating an incident there is no way to set the customer name. When doing the search you are forced to select a customer name contact. Customer name is blank when the email notification goes out and alerts are not triggering off of customer name change because it is blank.
I have it setup this way:
Project Settings -> Alerts -> Incident Alerts -> Add Alert
Alert Information (o) Change Field Value
Trigger Detailsà Created
+
Generate an alert when: Customer Name
Changes to: ABC Company
Alert actions
Custom email address: xxx@yyy.com
Save