Hello,

I'm in the process of evaluating the customer portal (version V7.0.2.7191) and I have noticed that some of the default fields for defects and incidents are still showing up in the customer portal even though they are not visible in the template which I have assigned to the project (Project Settings -> Customer Portal Settings). Also the order in which the fields are displayed is not the same as when I view the template throught the windows client.

 Is this a known issue or is there some other configuration I need to do in order for it to show up as expected?

Thanks! Tracey

In the edit item project window under the customer portal settings section, there are 3 custom field template options. They are; View, Add, and Edit field template settings. Please make sure that you are applying the desired custom templates on all three sections for the customer portal users.

The order of fields in a custom field template is different from the view in the windows client opposed to the customer portal view. If you are planning to use the same exact template view for the customer portal and for the windows client, then I would recommend of creating a duplicate template so that your field settings are different from each other.

Thank you,

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Dragan Marceta
www.Axosoft.com

I may very well be blind. But I do not see the window you are talking about. Can you give some really really really easy dummy directions?

Here it is. Please review my attached file for the exact directions and screenshots on how to accomplish this in OnTime.

Thank you, 

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Dragan Marceta
www.Axosoft.com