We currently do not have a postmaster account set up on our Exchange Server, to avoid spamming. As a result when mails are sent from OnTime to the postmaster account we are having defects created from the returned mails:

Your message To: postmaster@xyz.com Subject: OnTime Alert: New Email Message added to Defect ID 3283 Sent: Sat, 12 May 2007 14:33:43 +0100did not reach the following recipient(s):postmaster@xyz.com on Sat, 12 May 2007 14:33:43 +0100 The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.

• Is postmaster hard coded in to OnTime or is this customisable, so that we can set up an account for the same function as postmaster, but named differently?
• Why are there emails being generated at all?

As administrator I did have email notifications set up for new defect created and defect deleted, using alerts for other changes. Since seeing this mass of generated defects I have since deleted the existing two email accounts. I'm very concerned about interfacing OnTime with our client email addresses, with this going on!

 This question is possibly related to http://community.axosoft.com/forums/permalink/11073/10775/ShowThread.aspx#10775

No, OnTime does not have any hardcoded emails.  Someone must have set that email address for a user or customer, and when the notification is sent to that email it comes back with that message.  You may need to look through your notifications and see where that email was added.

---

Dan Suceava
http://www.axosoft.com

Hello Grant,

The postmaster response is coming from your local mail server since the OnTime application is relaying emails to the mail server in which the mail server does all of the sending and receiving.

In the next maintenance release of OnTime 2007 version 7.1 we are planning to release a feature for the pop3 email accounts where you will be able to add certain keywords and phrases that the OnTime application will look at in emails before importing them into the database and creating unwanted items. This feature will allow you to add values such as “Postmaster” and “Out of Office” phrases that are in the emails that you do not wish to import. At the import interval of emails, these emails will be skipped by the application in which you will only have the necessary items that you wish to import in the database.

Thank you,
Dragan Marceta