Hello - I've recently updated from OnTime 2006 to Ontime 2007 and am no longer able to send alerts. I have used the 'Email Notification' tools to check my settings and test the functionality. However, the testing of this does not succeed and refers me to the exception log. I'm not exactly certain how to check the exception log but I have looked into the database and can find the error associated with the failure. Here are some details of the exception:

System Void Send(System.Net.Mail.MailMessage) 6/25/2007 10:47:05 AM 0 5 The operation has timed out.    at System.Net.Mail.SmtpClient.Send(MailMessage message)
   at Axosoft.Common.SmtpClient.SendEmail(IMailMessage message) 

There are other users that have what seems to an identical email configuration that do not have problems emailing alerts. Is there anyway to retrieve more information as to what might be causing the error? Any suggestions on how i can correct this issue? any help is appreciated. Thanks.

Hello Tony,

You and I have already spoken about this over email, and you were able to resolve the issue on your own by changing some configuration settings.

Have you been able to determine what exact configuration changes were made to enable your Alerts to function again? If you have the time, you might want to post your steps here for the benefit of any other users who experience a similar issue.

And just so it's documented, the way to view exception error details is to go to "Help>Exception Viewer". From here you can view any exception errors you may have experienced, and even send them to us here in Support right from that window.

Tony, let me know if you have any other problems or questions.