Just updated to 2007.1.2

I am trying to get emails sent to a specific email address to post in the ‘Incidents’ tab, but cannot figure it out—there is an email in the account, but after the “Check Every” (5 minutes) it still does not show up.

Here is what I know:

1)   In Tools/Manage Email Accounts, I’ve tested the email account and it works fine. It is suppose to send the message in the ‘Incidents’ tab—never does. And it is active. J

2)       In the Tools/Manage email accounts, it says the last time it checked the emails was 6 months ago. But I did check, and the services are running (have been) and I did configure them to work with the DB.

 
What  should I look at?

 

Thank you,

Edward Dressel 

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Ed Dressel

In Tools/Manage Email Accounts I clicked on "Check Now" and it worked--but without doing that, I can not get it to check the email account.

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Ed Dressel

Hello Ed,

Since you have already configured your email account within the OnTime application, please be sure to stop and start the OnTime Email service which should address this problem for you. The check-in interval should start automatically right after you restart the email service.

 

Thank you,

 

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Dragan Marceta
www.Axosoft.com