It would be nice to have the ability to have 2 different email auto-reply templates.

One for when the email will create a new item in ontime.  So i can have a template that says "Thanks for your support request.  We have created a new ticket for you it's number is....{itemid}..etc.

The second would be the auto-reply when the customer is preforming a follow up or sending additional information related to an existing item in ontime. This template would say.   "Thank you for the extra information relating to ticket {itemid}:{itemname}."

Hello Phil,

That sounds like a great Feature Request, and one that I don't recall ever hearing before.

You can submit the idea into our Customer Portal so it can be reviewed and considered by our development team the next time they're planning a future version of OnTime. You can also track the status of the Feature Request in the future by logging into our site and searching for the Request ID that will be generated when you make the submission.

Let me know if you have any further questions.