We were using the alternate DLL for version 2007 that allowed external authentication to work in customer portal. We are testing OnTime 2008, and we can connect, but we are not seeing any data. It looks the same as it did before we applied the 2007 DLL. Do we need a 2008 version of this DLL?

Hello Jeff,

I don't believe you should need another .DLL  file for OnTime 2008, as I thought that issue was fixed in the new version. If you're able to sign on, but not see any data in the Customer Portal, that leads me to suspect that there may be another issue.

I realize you probably don't want to post it here in the forums, but could you send an email to support@axosoft.com with a your test Portal login so we can log in and take a firsthand look at the issue?

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Thank you,

Tom Harder
Axosoft Support
support@axosoft.com
1.800.653.0024 option 3
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