We are having issues with the webservices timing out at times. Does anyone have any idea as to what is the time out setting to this service? and if it is possible to lengthen that time. We currently run the application in Australia the DB on one box and the web on another with the email server in Miami. At times one of the email accounts time out and then we need to manually check the account to kick it off. Is there some way we can automate this process as the time we have the issue is when we are asleep and the US is up and working.

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"The best way to predict the future is to create it" - Peter Drucker

Hello Marc,

When you say that the webservices timeout, are you refering to the OnTime Web client or the Email Services? The OnTime Web client does have a timeout value in the web.config file located in your OnTime web directory- but I think you're probably refering to the Email Services.The Email services shouldn't be timing out or stopping- they should essentially be running nonstop where ever you have them installed.

What indication do you have that the POP3 email services are timing out? Do you get an exception error in your OnTime Exception Viewer? Or are there any errors or messages in the Windows Event Viewer on the machine that the services are running on that might give us some insight into the cause of the timeout?

If you find any errors either in the Exception Viewer or in the Event Viewer, could you send them in an email to support@axosoft.com?

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Thank you,

Tom Harder
Axosoft Support
support@axosoft.com
1.800.653.0024 option 3
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