I've tried everything suggested and I can not for the life of me get notification or alerts to work. I'm going back to square one to ask this: Since I am using the single-user (and free) version of OnTime, am I even able to add Notifications and/or alerts?

 I would like to have an alert sent whenever I add or change a defect sent to my boss. I've tried setting him up as a customer so that I could get him on my list, but I am unable to get the email accounts setup. I do not have a local POP3 server. I do have an IMAP (Lotus Notes/Domino) server, but apparently OnTime does not support that. I did install the OnTime Services package after reading that it enabled polling POP accounts, but the only POP accounts I have access are the free ones such as gmail, hotmail, or Yahoo, but none of those work. I even signed up at Safe-mail.net and Axigen.com both of which looked promising, but neither worked.

 
What can I do? This is feature important to me. If I knew how to setup my own email server (would that even work?) I would try that. (My ignorance may be showing here, so forgive me.)

 Thanks.
 

Hello,

The free single-user version of OnTime has all the functionality of the paid version- the limitation is the number of active users who can use OnTime.

Let's start with the basics. Can you successfully send a test email message from OnTime from "Tools>Manage Email Notifications>Testing", and do you receive the email? Doing that will not require your email services or a POP account, it will test your connectivity to an outgoing SMTP mail server. You will need to send through a SMTP server, and you can configure that through "Tools>Email Notifications".

If you're able to receive the test email after sending it, then you know you have a good connection from your workstation to the SMTP server. In this case the next place to look would be at your Email Services. If you have the 'Use Email Queue' option selected under "Tools>Email Notifications", then OnTime will send out your email notifications from the location your Email Services are installed instead of your local workstation. Let me know if that's the case, and also try to create a test notification using an email address not associated with your user account in OnTime. Trigger the notification, and if you don't get the email, check your exception viewer in "Help>Exception Viewer" for any information regarding the failure, and reply to this post with those error details.

If the test email fails, then you'll have to begin looking at the SMTP server you're using. Does it require authentication? If so, are you specifying the authentication under "Tools> Manage Email Notifications?  If this test email fails, you can view any errors in your exception viewer by going to "Help>Exception Viewer". Let me know if you have any errors logged there after trying to send a test email, they'll most likely give us some indication as to why it failed.

In either case, your POP3 email accounts and your Email notifications are different, so let's begin looking at your notifications before troubleshooting your POP3 accounts.

Let me know if you have any further questions. 

Hi, Tom.
 
Me again. We've tried this with OT 2007 using gmail and could not get that work. I've tried safe-mail.net and a few others, none seem to be able to handle the security.  I can't get past the test email message. We are a small shop and there is no hope of having a local SMTP server inhouse, so I have to rely on one somewhere out there.

 And that is my whole problem, I believe. I can't find an email service 'out there' that will work with OnTime. If I could get past that, I'd be ok. I'm not sure about how to go about setting up my own email server, but would that be possible using a local virtual machine? Especially for a networking noob like myself? (Networking always give me a particularly hard time for some reason.) I'm trying to put the whole Ontime package on one virtual server.

 Thanks.

Tom, 

I emailed the exception log to support@axosoft.com, and put your name in the subject line.

I downloaded and installed PostCast (SMTP) Server Free Edition and installed it. Pretty simple stuff. I plugged the smtp information for the server into my email client (Thunderbird) and tested it. Works fine there. I see the message arrive, and it gets sent when I press the send button on the server. (I have it configured this way while I'm setting it up.)

There is no security between my client and the SMTP server, so that should not be an issue. However, when I try the email test using Ontime, I get a success message, but the email never arrives on the SMTP server.

 (I'm still having issues with my local Lotus Notes/Domino spam filter accepting anything from this server, but that is an issue I'll persue once I get OnTime to successfull send a message to the server.)

 Now what?
 

Thanks 

Hello,

Could you tell me the Incident number of the email you sent into support? This issue appears to be something that would be better resolved over a phonecall  -would you be able to give us a call in Support so I can take a closer look?
 

Are you referring to the log I sent in? I'm not sure there was an incident number. I just sent it to the support email.

When would be a good time to call? My best time is after 5pm CST.

Thanks.
 

Hello,

The reason I asked what your Incident number was is because I'm not seeing any email sent to us at support@axosoft.com with my name in the subject. Whenever a new email arrives to support@axosoft.com you should get an autoreply telling you the Incident #- so if you didn't get it in the first place I don't think the email made it to us.

We're available from 7AM-6PM(GMT-07:00), so feel free to call us after 5pm your time.