My company has just begun creating the Customer Portal. In order to make it less confusing for our customers, we are only allowing them to view and edit Incidents. Defects and Features has been completely turned off. What I was wondering was if there was a way to completely remove such fields as "Status" and "Severity" from being viewed by the customers. We only want to make relevant fields available for them to see and be able to edit. So far I have not been able to find a way to removing these fields from Incidents on the Customer Portal. I am using OnTime 2008. Thank you for your help.

Hello,

You can customize the fields your customers see by using Field Templates. You can create field templates that display only the fields you want (Tools -> Manage -> Field Templates), then assign those to the projects that your customers will use in customer portal.

Jonas

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Axosoft Development Team
Blog

does that completely remove the field or just hide it in customer portal?

Jonas:

Hello,

You can customize the fields your customers see by using Field Templates. You can create field templates that display only the fields you want (Tools -> Manage -> Field Templates), then assign those to the projects that your customers will use in customer portal.

Jonas