I have two questions.

 1.  We are not receiving email notifications when new Bugs are created using the Customer Portal.  I receive an email; however, the other coworkers that should receive the email notification are not.  I went to Bugs/Defects> Manage Workflows> Defects Workflow> Defect Found, and then I have listed myself and two other coworkers that should receive email when new defects are submitted.  Am I doing this correctly?

 2.  Is there a way to send an email notification to the User that is assigned a defect notifying them that a request has been assigned to them. 

 Thanks.

Hi kmcgee,

1) Are you sure the items entered from cusotmer portal are getting assigned the "defect found" workflow step?

2) You can either do a global or project notification to the [assigned to] user.

For Global Notification go to Tools > Manage > Email Notifications > click on Global Notifications > Click on Add > Under OnTime Users scoll down to [assigned to] user > Now select the notification types you want this user to be notified.

or

For Project Level > go to the Project > click on project wiki tab (assuming you are on Ontime V8) > Click on Project Notification List Tab > Click on Add > Under OnTime Users scoll down to [assigned to] user > Now select the notification types you want this user to be notified.

Thanks,
Arash