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Installation Issues

Last post 05-09-2008, 9:48 PM by howeys. 1 replies.
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  •  05-09-2008, 6:34 PM 15748

    Installation Issues Reply Quote

    Hopefully some one can help with this.  I am trying to use the new .NET 3.5 version of the PureChat software.  I have a basically clean server installation just installed IIS, .NET 2.0 Framework, .NET 3.5 Framework and setup PureChat following the readme.  When I get to the part to go to /PureChat/PureChat/operator/PureChatOperator.aspx I recieve an error from the server. 

    Server Error in '/PureChat' Application.

    Root element is missing.

    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Exception Details: System.Xml.XmlException: Root element is missing.

    Source Error:

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

    Stack Trace:

    [XmlException: Root element is missing.]
       System.Xml.XmlTextReaderImpl.Throw(Exception e) +90
       System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res) +109
       System.Xml.XmlTextReaderImpl.ParseDocumentContent() +1954433
       System.Xml.XmlTextReaderImpl.Read() +41
       System.Xml.XmlTextReader.Read() +12
       PureChat.LicenseKey.ReadLicense(String xml) +92
       PureChat.LicenseKey.LoadLicenseFile() +254
       PureChat.LicenseKey..ctor() +52
       PureChat.LicenseKey.Get() +71
       PureChat.op.PureChatOperator.OnInit(EventArgs e) +50
       System.Web.UI.Control.InitRecursive(Control namingContainer) +321
       System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +834
    


    Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433

     

    Any ideas what went wrong or how to fix it?

  •  05-09-2008, 9:48 PM 15749 in reply to 15748

    Re: Installation Issues Reply Quote
    Fixed one problem now I have another.  I can get the operator page working and every thing seemed fine untill i pasted the javascript code in to one of my pages.  It takes up space like something is supposed to be there but there are no images, links or anything to let people access the chat sessions.  Its almost like the server is not processing the script.
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