Why is information not transferred when I copy an incident to a defect?  When I copy an incident to a defect I lose the name, reported date, severity etc all of which are fields common to both the defect and the incident field templates.  However when I copy a defect to an incident this information is copied.  Is there a way to ensure that these fields are copied from incident to defect?

Hello Kay,

You and I discussed this on the phone, but I wanted to post a reply here for the benefit of others.

Based on your description, it appears as if you have a Defect workflow step or template which is changing those fields when the Incident is being copied to a Defect. Check the Step Actions tab under each of your workflow steps to make sure you're not inadvertently changing those values.

Let me know if you have any further questions. 

 

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Thank you,

Tom Harder
Axosoft Support
support@axosoft.com
1.800.653.0024 option 3
--'Fear the Bug' Podcast--

Wouldn't be an problem if they were stored in the same table.....

Echo, echo, echo, echo,