Q: My burndown always says that the estimated completion date is never, did I set something up wrong?

A: Whenever OnTime's Burndown chart is unable to calculate a downward trend from your releases start date it will tell you that the estimated completion date is never.

The important part thing to remember here is that the burndown will calculate the downward trend from the start date of the release. This means that if you start a release today but don't add any defects with remaining estimates on the same day, your burndown will never be able to estimate a downward trend. You can see here in this screenshot that I've started my release on 4/9/2009 but haven't added any work until 4/12/2009.

I can solve this pretty easily by simply editing the release to start on the day when I added the work, in this case I'll change the start date to 4/12/2009

To edit the release start date, I'll highlight my release and clicking on edit, from there I'll simply change the start date.

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Regards,
Sean McHugh
Axosoft Support
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