For those of you upgrading to OnTime 2010, we have a new video tutorial which can walk you through the process.
Q: How do I upgrade OnTime to the latest version?
A: Upgrading OnTime to a newer version is actually a very
simple task. Conceptually, it simply involves upgrading your OnTime SQL
database to the new version and then updating all components that communicate
with the database to the same new version. From a practical standpoint it's not
much more complicated but we'll lay out some general guidelines as well as
touch on some frequently asked questions.
Upgrading the
database
- Download the new OnTime Windows Client from Axosoft.com
- Backup your database
- Install the new OnTime Windows Client and
connect it to the database you would like to upgrade
- Once connected the Windows Client will inform
you that the database is of an older version than the client and will prompt
you to upgrade. After clicking yes, OnTime will walk you through an upgrade
wizard, follow all steps laid out in the wizard and enter the "Admin" username
and password when prompted.
- If prompted for activation, click Reactivate Database
(make certain that this machine has an active internet connection, if this is
not possible, email Support@Axosoft.com
with your key requesting XML to manually activate your database).
Upgrading the OnTime
Clients
Once the database is upgraded you'll need to uninstall the
existing clients and reinstall the newer clients that work with the new
database. This includes:
-
All OnTime Windows instances
-
OnTime Web
-
OnTime VS.net plugins
-
Customer Portal
-
OnTime Services
-
OnTime Web Services (SDK)
The new installer for all of these are available individually and in the
OnTime Professional Suite located on the Axosoft.com downloads page HERE.
Frequently Asked
Questions
Q: Does it matter
what order I upgrade the OnTime Clients?
A: No, you can upgrade the clients in any order you like.
Q: How can I tell if
I'm eligible for upgrade?
A: If you purchased maintenance on your key and it is still active, you may
upgrade without any further cost. For more information on this contact Sales@Axosoft.com.
Q: Do I have to upgrade the database using the Windows Client?
A: No, you can upgrade the database using the Web Configuration Utility for OnTime Web as well, simply load the Configuration Utility, click Manage Database and continue with the instructions above.
Q: Are there any podcasts on upgrading?
A: Check out these Fear the
Bug podcasts that we've devoted to the subject.
Tips
for Upgrading to OnTime 2009
Tips
for Upgrading to OnTime 2008
Installation
Video Tutorial (Jump to 2 minute section on upgrading)
OnTime
Silent Installation
Regards,
Sean McHugh
Axosoft Support
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