Q: I just upgraded to OnTime 9.1 and OnTime Web is loading with the treeview, main grid, item details and mini dashboard all blank, additionally I don’t see any menu options. How do I fix this?

 

A: OnTime uses a third party component called component arts for most of these features and for IIS 7.0 web servers running OnTime 9.1 under an Application Pool using classic pipeline management this component will not load. You can resolve this by either configuring OnTime to use an existing Application Pool with integrated pipeline management or you can change the Application Pool that you are currently using over to integrated pipeline management.

To switch to a another Application Pool:

1) Launch Internet Information Services (IIS) Manager.  Select you OnTime website or virtual directory and choose the “Advanced Settings” option on the right hand side.

2) Under “Advanced Settings” click on the name of the current Application Pool to open the “Select Application Pool dialog, use the picklist here to choose an Application Pool that uses Integrated Pipeline mode.

 

To switch the pipeline mode of an existing Application Pool:

1) Launch Internet Information Services (IIS) Manager. Select Application Pools and double-click on application pool you would like to change.

2) Change Managed pipeline mode to Integrated and make certain that “Start application pool immediately" is still checked and click on OK.

 

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Regards,
Sean McHugh
Axosoft Support
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