It would be nice if in addition to just renaming the 3 main items types if I could create new types that have their own tab.  I could create my own field templates and workflows for those types.  I just don't think the product should be constrained to 3 item types

Your suggestions for additional tabs will be added to our list of potential features for future versions.

Thank you for your input.

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Dragan Marceta
www.Axosoft.com

I second this feature request.  Seems everything is customizable but that.  Along the same lines, I have also seen a number of posts that complain about the three item types being stored in three different tables, making it difficult to view/report on items in general as opposed to a single type of item.  We haven't bought yet, and am hesitant due to this feature(?), and due to the fact that release/build management is, for the most part, non-existant.  Really surprised this system can't handle release notes in some way!

I couldn't agree more with this request.  If your software had the ability to create additional item types and specify which item types are available per project, your product would dominate the market.  These features are fundamentally what all software products in this space are missing...flexibility.  Focus on these two big enhancements, instead of the little feature requests and your market share will grow exponentially.

Allowing users to define their own item types would probably require a large structural change to the application and the database, but here is a suggestion that would provide similar results while working with the functions currently available.

If Administrators could define their own Tabs that were based on one of the existing item types, and with a Filter and a Template defined, they could effectively create their own item types. The new tabs should work exactly like the existing tabs, but with clever use of the Filter and Template it would appear that they displaying a unique item type.

Each project should be individually configured (ie custom tabs should be enabled/disabled for each project). 

The Project Setup window could be extended easily. Currently it is possible to select the Template for each of Defects, Features, Tasks & Incidents. New custom tabs should be displayed here also, with an enabled/disabled checkbox and a Filter selectiion. (The standard tabs should also have a enabled/disabled checkbox, but no Filter selection).

I'm for this too. For example, we would like to standardize our change-management process for updating software at customer sites. If we could make a new "Change Request" item type and define its workflows, templates, etc., on a project-specific basis, that would be ideal.

And I'm sure that many larger companies have quite a few other processes they'd like to standardize as well - each of which could have its own item type.