Hi, When one of my OnTime 2008 users creates a new Incident and assigns it to someone, the assignee does not receive email notification even though I've set it up that way. When any other user creates an incident (or defect or task or feature) the assignee gets notified via email. We only do not receive email when the one user creates ...

I can't get any project alerts to work. Global e-mail notifications work fine, but when I remove the global notifications and try to add my own custom alerts; I never see one. I have created ''Change Field Value'' alerts for all item types. For each one, I have selected to send the alert whether the item is new or being changed. I have added that ...

We are working on these issues with Axosoft Support. However, if any other clients have seen or know how to fix any of these problems, please let me know: Saving incidents in web gives three errors and the grid does not refresh after the item saves. The data does save though.  Saving incidents in windows causes the client to ...